Complaints and feedback


Ancrum One is committed to providing high quality care and treatment to people in our communities through the delivery of safe, effective and person-centred care.  We understand, however, that sometimes things go wrong. If you are dissatisfied with something we have done, or have not done, please tell us in person, by phone or in writing and we will do our best to put things right. If we cannot resolve matters in the way you want, we will explain why it’s not possible to do as you suggest.

To pursue a complaint please call us on 01382 669500 and you will be given the Practice Manager email address.